Support

How can we help?

Email us at shemar@unaviatech.com and include the email address you sign in with. For app issues, tell us your iPhone model and what you were doing when the problem happened.

Signing in

• The Vanerra app uses the same account as the website. Sign in with your email and password, or choose Email Code to get a 6-digit code by email.
• New to Vanerra? Create your account on the web, then sign in on your phone.
• Forgot your password? Reset it from the sign-in page.

AI replies and sending

• Email replies are sent from the Gmail or Outlook account connected to your business; Instagram and Facebook Messenger replies go out from your connected Meta accounts. If sending stops, reconnect the account in Connections.
• Nothing is sent without the approvals you set. Each assistant follows its mode (Assist, Supervised or Autopilot), which you can change in the dashboard.

Appointments and booking

• Appointments sync with Google Calendar or Outlook Calendar. Connect one in Connections so customers only see times you're free.
• Your booking link and QR code are in the app under the + button.

Free trial and billing

• Every plan starts with a 7-day free trial, one per account, with no card. When it ends, your assistants pause until you choose a plan on Pricing; their settings are kept.
• Update your card, download invoices or cancel under Dashboard → Billing → Manage billing.

Notifications

• Turn notification types on or off in the app under Settings → Notifications. Customer names stay off your lock screen unless you turn on previews.
• Not receiving notifications? Check iPhone Settings → Notifications → Vanerra is allowed.

Your data and account

• Read how we handle data in our Privacy policy and Security & data pages.
• To delete your account and its data, go to Dashboard → Account → Delete account. If you can't sign in, email us and we'll complete it within 30 days.